Milebrook House Hotel, Knighton - Tel: 01547 528632
A beautiful Country House Hotel and restaurant on the borders of Shropshire and Powys in Mid-Wales

Milebrook House Hotel Terms and Conditions

Please take a moment to read our terms and conditions

Special Dietary Requirements

We are happy to provide a special menu for vegetarians, but please tell us at the time of booking as we can provide a more interesting choice given prior notice. We offer gluten-free bread and cereal. For guests on low-fat or low cholesterol diets, or who eat fish but not meat, we do not provide a separate menu but are happy to guide guests through the normal menu. We regret that we are not able to accommodate any person(s) with a serious and/or life threatening food allergy as we cannot guarantee the provenance of every item of food in our kitchen.

Cancellation

Your booking is made with Rodney and Beryl Marsden trading as Milebrook House Hotel and represents a legally binding contract between you and the hotel. For bookings of 2 or more rooms or/and 3 or more nights, and/or special events and public holidays we require a minimum of 21 days notice of cancellation or amendment of any reservation to avoid a cancellation charge of 75% of the total value of the reservation as detailed in the confirmation letter. For the other bookings a minimum of 7 days notice is required. Cancellation the day before or the day of the reservation will be charged at the full total value of the reservation. In the event of failure to take up accommodation, or premature departure, a full cancellation charge will be made of the expected bill. Please we require a non-returnable deposit of £95 per room for stays of 1 to 3 nights and £190 for 4 nights or more. At the sole discretion of the proprietors the charge may be waived in part or in full if we are able to re-let the cancelled room(s) in part, and will be waived in full if the total value of the booking can be replaced in full. We strongly advise the use of an Insurance Scheme so that you are protected from any charges we have to make. Please ask for an Insurance form if required or take a look a the Travel Insurance website.

External Wedding Parties

We regret that we cannot take bookings from guests attending local weddings who wish to use the hotel purely for accommodation purposes. Eating good food is very much part of the point and pleasure of staying at Milebrook House, and wedding guests arriving back in the small hours of the morning are not compatible with regular guests who value the hotel for its peaceful ambience.

Please note that discounted rates for late bookings are not refundable under any circumstances. Please note offers may not be used in conjunction with any other offer or special package rate. We require a valid credit/debit card to secure bookings and reserve the right to charge the card for cancellations falling outside the permitted time scales, as detailed above. By entering into this contract you are authorising us to make the above charges to the card without any additional consent being required. We normally require a minimum 2 night stay at weekend: if available, solo Friday or Saturday nights are released about 3 days ahead, these must always be on a dinner, bed and breakfast basis. Please note, however that any cancellations pertaining will be charged at the full B&B rate, regardless of the amount of notice given, unless we can re-sell the room. Dinner must be taken on both nights, although (to accommodate guests travelling some distance) dinner on Friday night can be substituted with Sunday lunch instead.

Children

>We welcome children from 8 years old and upwards. The bed and breakfast rate for children sharing a room with their parents is £32.50.

Dinner, bed and breakfast packages

The dinner, bed and breakfast rate includes a choice of three courses from our normal Table d'Hote and full English Breakfast.

Damage

In the unlikely event of replacement, cleaning or repair being required to any item(s) belonging to the hotel, or the fabric of the hotel itself, because of wilful damage, or damage incurred because reasonable precautions have not been taken, we reserve the right to reclaim all and any costs incurred including loss of business by charging the credit card given to secure the booking without prior consent being required. Invoices will be supplied to support the claims/costs charged.

Data Protection

Milebrook House is committed to maintaining the privacy of your personal information. Any information provided to us will remain strictly confidential and will not be disclosed to any third parties. We treat your information in full compliance to the Data Protection Act of 1998.

Reservations: 01547 528 632 or Email